Privacy Policy
Last updated: 1 October 2026
The Paddle Café (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you visit www.thepaddle.co.uk, contact us, make a reservation, place an order, purchase a gift voucher, enquire about an event, join our mailing list or otherwise interact with us.
1. Who we are
The Paddle Café is the data controller responsible for your personal information.
The Paddle Café
397 Waterford Road
Highcliffe
Christchurch
BH23 5JN
Email: info@thepaddle.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.
2. Information we collect
Depending on how you interact with us, we may collect:
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your name;
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email address;
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telephone number;
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booking and reservation details;
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order and transaction information;
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information you provide when making an event or private-hire enquiry;
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dietary requirements or other information you choose to provide in connection with a booking or event;
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marketing preferences;
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information submitted through forms, competitions, promotions or surveys;
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correspondence and feedback you send to us; and
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technical information about how you use our website, including information collected through cookies and similar technologies.
We only collect personal information that is reasonably necessary for the relevant purpose.
3. How we collect your information
We may collect information directly from you when you:
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contact us by email, telephone, our website or social media;
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make a reservation;
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place an order;
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purchase a gift voucher;
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enquire about private hire or event catering;
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subscribe to our mailing list;
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enter a competition or promotion;
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provide feedback; or
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otherwise interact with The Paddle Café.
We may also receive information through service providers that we use to operate our website and business.
4. How we use your information
We may use your personal information to:
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respond to enquiries;
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manage reservations;
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process orders and purchases;
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administer gift vouchers;
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manage private-hire and event enquiries;
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provide customer service;
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send marketing communications where permitted;
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administer competitions and promotions;
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understand how visitors use our website;
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improve our website, cafés, products and services;
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maintain the security and operation of our website;
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maintain appropriate business and financial records; and
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comply with legal and regulatory obligations.
5. Our lawful bases
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where we need to use your information to provide a service you have requested, such as managing a booking, order or event enquiry.
Consent – where you have given us permission, for example for certain marketing communications or optional website cookies.
Legitimate interests – where processing is reasonably necessary for operating and improving our business and those interests are not overridden by your rights.
Legal obligation – where we are required to process or retain information by law.
6. Reservations – OpenTable
Online reservations for The Paddle Café Highcliffe are provided through OpenTable.
When you use OpenTable to make a reservation, OpenTable will collect and process information required to manage your booking. This may include your name, contact details, booking date and time, party size and information you choose to provide with your booking.
OpenTable also has its own privacy policy explaining how it uses personal information.
We may receive information from OpenTable where necessary to manage your reservation and provide our service to you.
7. Orders, payments and gift vouchers – Square
Our website links to Square for services including online takeaway ordering and gift vouchers.
When you use these services, Square may collect information including your contact, order and payment information.
Square processes certain information in accordance with its own privacy policy. We may receive information from Square where necessary to fulfil your order, administer your purchase, maintain our records or provide customer service.
We do not receive or store complete payment-card details through our website.
8. Email marketing – Mailchimp
We use Mailchimp to help manage our email mailing list and send newsletters, offers, events and other updates from The Paddle Café.
If you sign up to receive marketing from us, we may provide your name, email address and relevant marketing preferences to Mailchimp for this purpose.
You can unsubscribe from our marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us at info@thepaddle.co.uk.
Unsubscribing from marketing will not prevent us from contacting you where necessary in relation to a booking, order, enquiry or other service you have requested.
9. Our website – Wix
Our website is created and hosted using Wix.
Wix may process technical information necessary to operate and secure the website and may use cookies and similar technologies.
Information submitted through forms hosted on our website may also be processed through Wix's systems.
10. Cookies and analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly. Other cookies may be used to understand how visitors interact with the website, measure performance or support marketing.
Where consent is required, non-essential cookies will only be used after you have made your choice through our cookie controls.
You can change or withdraw your cookie preferences using the cookie settings available on our website.
11. Sharing your information
We do not sell your personal information.
We may share information with organisations that help us operate our business, including website, reservation, email marketing, payment, IT, professional and other service providers.
These may include Wix, OpenTable, Square and Mailchimp.
We may also disclose information where required by law or to professional advisers, insurers, regulators or public authorities where appropriate.
12. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with UK data protection law and that appropriate safeguards are in place where required.
13. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.
The appropriate retention period will depend on the type of information and why we hold it.
Where information forms part of records that we are legally required to retain, we will keep it for the applicable statutory period.
Marketing information will generally be retained until you unsubscribe or we determine that it is no longer appropriate to retain it.
14. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is restricted to staff and service providers who reasonably require it for legitimate business purposes.
15. Your rights
Depending on the circumstances, UK data protection law may give you the right to:
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request access to personal information we hold about you;
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request correction of inaccurate information;
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request deletion of your personal information;
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request restriction of processing;
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object to certain processing;
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request the transfer of certain information;
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withdraw consent where processing is based on consent; and
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object at any time to the use of your personal information for direct marketing.
These rights do not apply in every circumstance.
To exercise your rights, contact:
We may need to ask for information to confirm your identity before dealing with a request.
16. Complaints
If you have concerns about how we use your personal information, please contact us at info@thepaddle.co.uk so that we have an opportunity to address them.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
17. Third-party websites
Our website contains links to third-party websites and services, including reservation, ordering, gift voucher and social-media services.
Those organisations are responsible for their own privacy practices when you use their websites or services. We recommend reviewing their privacy notices where appropriate.
18. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, suppliers or legal obligations change.
The latest version will be published on this page and the date at the top will show when it was last updated.